Refund policy

At Nirree, we want you to be completely satisfied with your purchase. If something isn’t right, our return and refund policy is outlined below.

Return Eligibility

  • We currently accept returns from customers within the United Kingdom only.

Return Period

  • You have 30 days from the date of delivery to request a return.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase (order confirmation or receipt) is required.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
  • We recommend using a tracked shipping service. Items returned without tracking that are lost in transit cannot be refunded.
  • We will provide you with the correct return address once your request has been approved.

How to Initiate a Return

  1. Contact us at help@nirree.com with your order number, photos, and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Return instructions will include the correct return address.
  4. Returns sent without prior approval will not be eligible for a refund.

Damaged or Incorrect Items

  • Please inspect your order upon delivery.
  • If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include your order number, photos, and a brief description of the issue.
  • Once verified, we will provide either a free replacement or a full refund.

Refunds

  • Refunds are issued to your original payment method once the returned item has been received, inspected, and approved.
  • Please allow up to 7 business days for the refund to be processed.
  • You will be notified by email once your refund has been approved and issued.
  • No restocking fees will apply.

Exchanges

  • If you wish to exchange an item, please request a return and place a new order for the replacement item.

Order Cancellations

  • Orders may be cancelled before processing or dispatch by contacting us at help@nirree.com.
  • Once your order has been shipped, cancellations are no longer possible. You may still return the item under our 30-day return policy.

Customer Support

  • Email: help@nirree.com
  • Phone: +44 7400 705708
  • Contact Form: Contact Page
  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
  • Response Time: Within 24 business hours

Company Information

  • Website Name: Nirree
  • Company Name: FIREBLADE E-COMMERCE LTD
  • Company Number: 16255557
  • Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom