Refund policy

At Nirree, we take pride in the quality of our products and want you to be completely satisfied with your purchase. In accordance with applicable statutory guarantees and legal requirements, we are committed to supplying goods that comply fully with your order. If you need to return an item or request a refund, please review our comprehensive guidelines below.

1. Return Period & Right of Withdrawal

We accept returns from customers located throughout France. In compliance with French and EU consumer protection regulations (Code de la consommation), you hold a statutory 14-day right of withdrawal. Nirree voluntarily extends this timeframe, offering you a total of 30 days from the date of package delivery to submit a return request.

2. Return Eligibility & Product Condition

To qualify for a full refund, returned items must comply with the following standards:

  • Products must be entirely unused, uninstalled, free from signs of wear or customer damage, and in resalable condition.

  • Items must be returned in their original, intact product packaging with all tags, parts, and accessories included.

  • A valid order reference number or receipt must accompany your request.

3. Return Shipping Fees & Fee Allocation

  • Customer Remorse (Change of Mind): If you choose to return an item because you changed your mind or selected the wrong product, you are responsible for covering the return shipping cost back to our logistics facility. We strongly recommend using a tracked postal or courier service, as Nirree cannot issue refunds for parcels lost or damaged during return transit.

  • Defective, Damaged, or Faulty Products: If you receive a damaged, defective, or incorrect product due to our error, Nirree will cover all return shipment fees or provide a complimentary replacement.

  • Zero Restocking Fees: Nirree does not charge any restocking fees across all standard return requests.

4. How to Submit a Return Request

To ensure proper processing and avoid delays, please follow these steps before sending any items back:

  1. Submit Request: Contact our care team at info@nirree.com with your order reference number, reason for return, and clear photographs if the item arrived damaged or defective.

  2. Receive Instructions: Once evaluated, our customer service team will issue a Return Merchandise Authorization (RMA) along with the appropriate return shipping address and instructions.

  3. Dispatch Package: Pack the item securely in its original packaging and dispatch it via your preferred carrier according to the instructions provided.

Note: Unsolicited packages returned without prior approval or submitted after the 30-day window will not be accepted or processed for a refund.

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your order immediately upon delivery. If your package arrives damaged, broken, or contains incorrect items, please contact us at info@nirree.com within 48 hours of receipt. Include your order reference number, a brief explanation, and clear photos of the issue. Upon verification, we will immediately arrange a free replacement or issue a full refund.

6. Inspection & Refund Timeline

  • Receipt & Inspection: Once your return arrives at our fulfillment facility, our team will inspect the item to confirm it meets our return eligibility guidelines.

  • Issuance: Upon approval, your refund will be automatically processed back to your original payment method.

  • Processing Time: Refunds typically reflect in your account within 7 business days, depending on your bank or payment provider's processing schedules.

  • Notification: You will receive an email confirmation as soon as your refund has been processed.

7. Product Exchanges

The most efficient way to exchange an item is to return the original item following the return procedure outlined above and place a separate new order for your desired item directly on our website.

8. Order Cancellation Requests

If you wish to cancel an order, please email info@nirree.com immediately. We can cancel and fully refund your order as long as it has not yet entered fulfillment or dispatch. If your package is already in transit, cancellation is no longer possible; however, you may initiate a standard return once the package arrives.

Contact Us

Our support team is always available to answer questions regarding returns, orders, or policy details.

Customer Support

Existing Orders: Please include your order reference number in your email or have it ready when calling so we can assist you faster.

Company Information (Legal Operator)

  • Trading Name: Nirree

  • Legal Entity: FIREBLADE LLC

  • Registered Address: 1621 Central Ave, Cheyenne, Wyoming, 82001, United States

  • Company Registration Number: 2025-001603504

  • Employer Identification Number (EIN): 36-5130650