Terms of service

Welcome to Nirree! The terms “we”, “us” and “our” refer to Nirree. Nirree operates this website and store, including all related content, tools, products and services (collectively, the “Services”). Nirree is powered by Shopify, which enables us to provide these Services to you.

By visiting, browsing, or purchasing from our website www.nirree.com, you agree to these Terms and Conditions (“Terms”) and our Privacy Policy. If you do not agree, please do not use our Services.

1. Access and Account

  • You must be at least 18 years old (or the age of majority in your location) to make purchases.
  • You agree to provide accurate, current, and complete information when placing orders.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. Products and Availability

  • We aim to display product descriptions and images as accurately as possible, but variations (e.g., color, finish) may occur due to screen settings or supplier updates.
  • All product descriptions, pricing, and availability are subject to change at our discretion without notice.
  • We reserve the right to discontinue products or limit quantities.

3. Orders and Acceptance

  • By placing an order, you are making an offer to purchase. Orders are only accepted once payment is successfully processed and you receive an order confirmation.
  • We may refuse or cancel an order at our discretion (e.g., due to pricing errors, stock issues, suspected fraud). If so, we will notify you using the contact details you provided.
  • All purchases are for personal use only, not resale.

4. Prices, Payment and Billing

  • All prices are in GBP (£) and include applicable UK VAT (if any).
  • Prices, promotions, and discounts may change without notice.
  • You agree to provide accurate and up-to-date payment details. By submitting payment information, you confirm that you are authorized to use the payment method provided.
  • We accept secure payments via the providers displayed at checkout.

5. Shipping and Delivery

  • We currently ship to customers within the United Kingdom only.
  • Processing time: 1–3 business days.
  • Delivery time: 4–6 business days after dispatch.
  • Total timeframe: 5–9 business days.
  • We work with reliable courier partners to ensure safe and timely delivery.
  • Shipping is free on all UK orders.
  • We will always provide tracking details once your order has been dispatched.
  • If your order is confirmed lost, we will provide a free replacement or full refund.
  • Delivery times are estimates only; delays caused by couriers or events outside our control may occasionally occur, but we’ll always do our best to assist you if issues arise.

6. Returns and Refunds

  • You may request a return within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.
  • Refunds are processed within 7 business days after we receive and inspect the returned item.
  • Damaged or defective products should be reported immediately with your order number, photos, and reason of return for faster resolution.
  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • For full details, please see our Refund Policy.

7. Intellectual Property

  • All trademarks, text, images, graphics, and content on our website are owned by Nirree, Shopify, or licensed third parties.
  • You may use our Services for personal, non-commercial purposes only.
  • Unauthorized reproduction, distribution, or modification of our content is prohibited.

8. Third-Party Tools and Links

  • Our Services may include links to third-party websites or tools. We are not responsible for the content, accuracy, or availability of third-party services.
  • Use of third-party tools is entirely at your own risk.

9. Privacy and Data Protection

  • Personal information you provide is handled in line with our Privacy Policy.
  • Because we use Shopify, some data may be processed by Shopify or other service providers.

10. Limitation of Liability

  • To the fullest extent permitted by law, Nirree shall not be liable for indirect, incidental, or consequential damages, including lost profits, arising from your use of our Services or products.
  • Our total liability in connection with any order is limited to the amount you paid for that order.

11. Governing Law

  • These Terms are governed by the laws of the United Kingdom.
  • Any disputes will be resolved exclusively in the courts of the United Kingdom.
  • Nothing in these Terms affects your statutory rights as a consumer under UK law.

12. Changes to These Terms

  • We may update these Terms from time to time. The latest version will always be available on this page.
  • Continued use of our Services after changes are posted means you accept the updated Terms.

13. Contact Information

We are here to assist you with any questions about your order, our products, or our policies. Please include your order number for faster support.

Customer Support

  • Email: help@nirree.com
  • Phone: +44 7400 705708
  • Contact Form: Contact Page
  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
  • Response Time: Within 24 business hours

Company Information

  • Website Name: Nirree
  • Company Name: FIREBLADE E-COMMERCE LTD
  • Company Number: 16255557
  • Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom