Privacy policy
At Nirree, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the rights you have under data protection laws.
Information We Collect
When you shop with us or interact with our website, we may collect the following information:
- Personal details such as your name, email, phone number, and billing/shipping address.
- Order information including products purchased and payment details (processed securely through our payment partners — we never store full card details).
- Technical data such as your IP address, browser type, and cookies to improve your shopping experience.
- Communication data if you contact us via email, phone, or our contact form.
How We Use Your Information
We use your data to:
- Process and deliver your orders.
- Communicate with you about your purchase, returns, or support requests.
- Send order updates, shipping confirmations, and invoices.
- Improve our website and services through analytics and cookies.
- Comply with legal and tax obligations.
We do not sell or rent your personal information to third parties.
We process your personal data based on one or more of the following: to fulfill a contract (your order), to comply with legal obligations, with your consent, or for our legitimate business interests (such as improving services).
If you sign up for our newsletter, we will only send marketing emails with your consent. You can unsubscribe at any time by clicking the ‘unsubscribe’ link in our emails.
Sharing Your Information
We only share your information with trusted partners necessary to run our business, including:
- Payment providers (e.g., Stripe, PayPal, Shopify Payments) to process secure transactions.
- Courier and logistics companies to deliver your orders.
- IT and analytics providers (e.g., Shopify, Google Analytics) to operate and improve our website.
All third parties are required to protect your information and use it only for the services they provide.
Cookies & Tracking
Our website uses cookies to provide a smooth shopping experience and improve performance. We only use essential cookies by default. You can consent to or decline analytics/marketing cookies via your browser settings or our cookie banner.
- Essential cookies are needed for checkout and website functionality.
- Analytics cookies help us understand visitor behavior (e.g., Google Analytics).
- Marketing cookies may be used to show you relevant ads.
You can manage or disable cookies in your browser settings at any time.
Your Rights (GDPR)
As a UK and EU customer, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to certain processing activities.
- Request a copy of your data in a portable format.
To exercise these rights, contact us at help@nirree.com. We will respond within 30 days.
Data Retention & Security
- We keep your data only as long as necessary for order fulfilment, legal, and tax purposes.
- Customer account and order records are typically kept for up to 6 years (legal requirement for UK businesses).
- If you are outside the UK/EU, your information may be transferred internationally to trusted service providers, always under secure safeguards.
- We take security seriously and use encryption, firewalls, and secure payment gateways to protect your data.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Customer Support
- Email: help@nirree.com
- Phone: +44 7400 705708
- Contact Form: Contact Page
- Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
- Response Time: Within 24 business hours
Company Information
- Website Name: Nirree
- Company Name: FIREBLADE E-COMMERCE LTD
- Company Number: 16255557
- Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom