Have a question? Below you'll find answers to the most common inquiries regarding our storefront, shipping, returns, and payment options. If you can’t find the answer you’re looking for, feel free to reach out to our team at info@nirree.com.

Shipping & Delivery

1. What is your shipping policy?

We offer Free Tracked Shipping exclusively to customers located within France on all orders. We fulfill all shipments on a Delivery Duty Paid (DDP) basis, meaning list prices are completely inclusive of applicable local taxes (French VAT / TVA) and import fees. There are zero unexpected charges upon parcel arrival.

2. Do you deliver to collection points, relay stations, or pickup lockers?

Currently, we deliver exclusively to the physical residential or business shipping address specified during checkout. Delivery to parcel lockers or relay points is not available at this time.

3. What are your delivery timeframes?

• Order Fulfillment: Orders are processed within 1 to 3 business days (Monday through Friday). Orders placed before 3:00 PM (CET) generally begin processing on the same business day.

• Transit Time: Standard delivery across France takes 7 to 13 business days.

• Total Expected Window: You can expect your package to arrive within 8 to 16 business days total.

4. How can I trace my shipment?

Once your package has been dispatched from our facility, an automated notification containing your tracking code and carrier link will be sent to your email. You can monitor your order's transit progress using that tracking link.

5. Which postal or courier partners handle deliveries?

We partner with established international shipping carriers and local French postal/courier partners to ensure safe, traceable, and direct-to-door delivery.

6. What should I do if my package is delayed or lost?

If your order hasn’t arrived within the expected delivery window, please check your tracking link for courier updates. If there is no recent update, reach out to us at info@nirree.com. If the shipping carrier confirms your package is lost in transit, we will immediately send a free replacement or process a full refund.

7. What if my order arrives broken or damaged?

If your merchandise arrives damaged or contains incorrect items, please email us at info@nirree.com within 48 hours of receipt. Kindly include your order reference number and clear photographs showing the damaged item and packaging. Once verified, we will arrange a complimentary replacement or issue a full refund immediately.

Refunds & Returns

8. How do I initiate a return?

If you are not completely satisfied with your purchase, please contact info@nirree.com within 30 days of receiving your order to request a return authorization (RMA). Returned products must be unused, uninstalled, in their original condition, and sent back in their unopened original packaging.

9. How quickly will my refund be processed?

Refunds are processed within 7 business days after your return is received and inspected at our logistics center. An automated email confirmation will be sent to you as soon as the credit is issued back to your original payment method.

10. Who covers return shipping costs?

• Defective, Damaged, or Incorrect Goods: Nirree covers all return shipping expenses (or provides a free replacement) with zero restocking fees.

• Customer Remorse (Change of Mind): The customer is responsible for covering return postage fees back to our facility.

Privacy & Security

11. How is my personal data protected?

Data protection is paramount at Nirree. All store transactions are secured using SSL encryption, and we never collect or store your complete payment card details. We comply fully with the European Union General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

12. Will my information be sold or shared with third parties?

No. We never sell, rent, or trade your personal information. Your details are shared strictly with essential operational partners required to complete your order (such as providing your shipping address to the courier for final delivery).

Payments & Checkout

13. What payment options do you accept?

We accept a wide selection of encrypted payment methods, including: Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa.

14. What currency will my transaction be billed in?

All product prices and checkout transactions are displayed and processed in Euros (€ / EUR) for all orders shipped to France.

15. Is checking out on Nirree secure?

Yes. All payments on our website are protected by industry-standard SSL (Secure Socket Layer) encryption protocols to ensure your financial credentials remain completely safe and confidential.

16. What should I do if my credit card payment is declined?

Please verify that your card details, expiration date, billing address, and available funds are correct. If issues persist, reach out to your issuing bank or card provider to clear the transaction, or contact our support team at info@nirree.com for guidance.

Contact Us

Our care team is here to assist with any questions regarding product specifications, existing orders, or store policies.

Customer Support

• Email: info@nirree.com

• Phone: +1 405 288 1656

• Contact Form: Contact Page

• Response SLA: We aim to reply to all customer inquiries within 24 business hours.

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

Existing Orders: When contacting us regarding a purchase, please include your order reference number so our support team can assist you faster.

Company Information (Legal Operator)

• Trading Name: Nirree

• Legal Entity: FIREBLADE LLC

• Registered Address: 1621 Central Ave, Cheyenne, Wyoming, 82001, United States

• Company Registration Number: 2025-001603504

• Employer Identification Number (EIN): 36-5130650