Shipping policy

At Nirree, we are committed to complete clarity and strive to ensure your shopping experience is clear, reliable, and straightforward. Please review our detailed shipping policy below before placing your order.

Shipping Coverage & Rates

We provide Free Fully Tracked Shipping on all orders delivered directly to customers located within Spain.

Order Handling & Cut-Off Windows

  • Fulfillment Time: Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays).

  • Daily Order Cut-Off: Orders submitted before 3:00 PM (CET) enter processing on the same business day. Orders submitted after 3:00 PM (CET), or on weekends and national holidays, will begin processing on the following business day.

  • Peak Demand Notice: Processing may require slight extensions during promotional events, holiday rushes, or major seasonal collection drops.

Transit Schedules & Delivery Expectations

Once handed over to our delivery partners, standard transit to Spanish addresses takes 7 to 13 business days (Monday through Friday).

  • Total Expected Delivery Window: 8 to 16 business days (comprising 1–3 business days for handling + 7–13 business days for courier transit).

Customs, Taxes & Duties (All-Inclusive DDP Delivery)

To guarantee a completely smooth checkout and delivery, Nirree fulfills all shipments under a Delivery Duty Paid (DDP) framework.

  • Zero Hidden Charges: All list prices displayed across our store include applicable local taxes (including Spanish IVA), import fees, and customs clearance charges.

  • No Extra Fees Upon Arrival: You will never be asked to pay supplementary customs, handling, or import charges upon receiving your package in Spain. Nirree (FIREBLADE LLC) covers all import fees directly.

Parcel Tracking & Address Verification

  • Dispatch Notification: As soon as your order leaves our logistics center, a confirmation email containing your tracking link and carrier details will be sent to you.

  • Order Tracking: You can trace your parcel in real-time by clicking the tracking link included in your dispatch confirmation.

  • Shipping Address Accuracy: Shipments are processed automatically to the exact delivery address provided at checkout. Please carefully review your delivery information prior to confirming your order to prevent shipping delays.

Delivery Delays

While we work closely with our carriers to meet estimated timelines, unexpected delays can occasionally occur due to logistics surges, customs inspections, weather disruptions, or local courier capacity. If your package has not arrived within the estimated timeframe, please allow 3 additional business days beyond the estimated delivery window before contacting customer support.

Damaged, Faulty, or Missing Shipments

  • Damaged or Incorrect Items: If your order arrives damaged during transport or contains incorrect items, please notify our care team at info@nirree.com within 48 hours of receipt. Include your order number, a brief explanation, and clear photographic evidence of the issue. Upon verification, we will immediately send a free replacement or process a full refund.

  • Parcels Lost in Transit: If transit updates halt or your package fails to arrive within the total expected timeframe, please reach out to us. We will launch an investigation with the carrier. Once confirmed lost by the logistics provider, we will issue a full refund or dispatch a new replacement at no additional cost.

Order Amendments & Cancellations

You may request an order cancellation or modification before the order has entered processing or dispatch by emailing info@nirree.com. Once a shipment has been processed or dispatched, cancellation is no longer possible; however, you may return the item upon arrival in accordance with our Return & Refund Policy.

Contact Us

Our dedicated support team is ready to assist you with any questions regarding shipments, orders, or store policies.

Customer Support

  • Email: info@nirree.com

  • Phone: +1 405 288 1656

  • Contact Form: Contact Page

  • Response Time: We aim to reply to all customer messages within 24 business hours.

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

Existing Orders: When contacting us regarding a purchase, please include your order reference number so our team can help you faster.

Company Information (Legal Operator)

  • Trading Name: Nirree

  • Legal Entity: FIREBLADE LLC

  • Warehouse Address: Carretera de Húmera 30, Pozuelo de Alarcón, Madrid, 28224, Spain

  • Registered Address: 1621 Central Ave, Cheyenne, Wyoming, 82001, United States

  • Company Registration Number: 2025-001603504

  • Employer Identification Number (EIN): 36-5130650